1. PURPOSE

1.1. When visiting the website www. La Clinique.ge you are obliged to read our Privacy Policy. We may update our Privacy Policy, make some changes or additions, so La Cliniquerecommends you to check it from time to time. 

1.2. Customer who voluntarily provides personal data to La Clinique automatically authorizes La Clinique to use it for storing and processing purposes. 

1.3. This Privacy Policy defines the manner of processing customer’s personal data, purpose and terms of its use and storing. Based on the “Law of Georgia On Personal Data Protection”, goal of La Clinique is to protect the customer’s personal data. 

1.4. This Privacy Policy is an integral part of the Terms and Conditions of using the La Cliniquewebsite and it represents a mutually binding document.

2. DEFINITION OF TERMS 

2.1. The terms used in this document have the following definition:

2.2. „La Clinique” – (hereinafter “we”, “our”, “website”) – (I/N 412711123, Georgia, City Kutaisi, Ak.Tsereteli str. N 142)

2.3. Persona Data – any information relating to an identified or identifiable individual.

2.4. Data Processing – any manipulation of data using automatic, semi-automatic or non-automatic means.

2.5. Data Subject (hereinafter the user) – any individual whose data is processed.

2.6. User Consent – user’s expressed consent to read this document and process his/her personal data.

2.7. Third party – any natural or legal person, public institution.

2.8. Direct marketing – offering goods and services through mail, phone call, e-mail or any other means of telecommunication.

3. CONSENT

3.1. Using the La Clinique website is considered as the user’s consent to the Privacy Policy. Thusthe user grants La Clinique the right to process, store and use the personal information provided by him/her.

3.2. The mentioned information will be used by La Clinique for the purpose of providing the service, taking into account the applicable law.

4. BASICS FOR DATA PROCESSING

4.1. La Clinique will process the user’s personal data if:

4.1.1. There is user consent.

4.1.2. Data processing is required for La Clinique to fulfill its obligations under the law.

4.1.3. Data processing is necessary to provide service to the user.

4.2. Purpose of processing the user’s personal data is following:

4.2.1. Improvement of the service quality provided by La Clinique; 

4.2.2. Proper fulfillment of legal obligations of La Clinique; 

4.2.3. Dealing with users’ claims; 

4.2.4. Monitoring user’s activities on the website; 

4.2.5. Notifying users about updated data on the La Clinique website; 

4.2.6. Effective communication with customers; 

4.2.7. Feedback with the users; 

4.2.8. Test various innovations introduced by La Clinique; 

4.2.9. Introduction of new products and innovations on the website; 

4.2.10. Defining the user groups to offer new products and services; 

4.2.11. Implementation of marketing and other kind of activities; 

4.2.12. Providing information on purchases made by the user; 

4.2.13. Obtaining information from an authorized third party about payments made by user; 

4.2.14. Prevention of improper use of La Clinique system; 

4.2.15. Prevention of crimes stipulated by the Criminal Code of Georgia; 

4.2.16. Delivering information to relevant and competent state bodies; 

4.2.17. Protection of legal interests; 

4.2.18. Other legitimate purpose granted to La Clinique by the Law of Georgia on Personal Data Protection.

5. USER RIGHTS

5.1. Users have the right to request from La Clinique the following information about data processing:

5.1.1. What kind of user data is processed by La Clinique; 

5.1.2. Purpose of processing personal data; 

5.1.3. Legal basis for data processing; 

5.1.4. Information about the means of collecting personal data; 

5.1.5. To whom the user data is transferred, legal basis and purpose of transferring data;

5.2. Upon request of the user, La Clinique is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, not updated or if its collection and processing was carried out by violating the requirements of the law.

5.3. In case of violation of the rights stipulated by the law of Georgia on Personal Data Protection the user has the right to go to court or address. 

5.4. The user has the right to withdraw his/her consent given to La Clinique at any time and also request to terminate data processing as well as demand to destroy processed data.

6. USER OBLIGATION

User is obliged to provide La Clinique with complete and accurate personal data in order to receive the service in the future. This obligation also applies to changes in the information made by the user at a later stage.

7. QUALITY IMPROVEMENT

In order to improve the quality of La Clinique service, problem solving, feedback and security, incoming and outgoing calls are recorded, stored and processed.

8. TERMS OF USE

8.1. By using the La Clinique website user gives consent his/her personal date and Cookies to be stored and processed by La Clinique. 

8.2. The user is obliged to provide La Clinique with complete and accurate information and in case of changes, to update provided data.

9. MINORS

La Clinique lacks the ability to verify accuracy and authenticity of the data provided by the user, including the user’s age. If it is revealed that the person providing the information is minor, La Clinique is entitled not to take into account the data provided by this minor. If you are aware that the person registered on the La Clinique website is not of legal age and does not have the consent of the legal representative regarding the use of the website, please inform us about the case.

10. DATA SHARING

10.1. We share personal data with our partner courier companies that ensure delivery of purchased products to the address specified by the user. La Clinique transfers following information to the partner courier companies: order details, customer name, surname, address and contact number. The information provided to the partner courier companies will be solely used for the purpose of delivering the purchased products. 

10.2. Sharing user’s personal data may be necessary in some cases defined by the current legislation of Georgia in order to detect, investigate or prevent crime. 

10.3. Taking into account interests of the users, with the purpose of delivering promotional materials, offering various interesting services and products, improving service quality, La Clinique can use personal data, particularly name, e-mail and phone number for direct marketing. In order to carry out direct marketing, La Clinique reserves the right to transfer the aforementioned personal data to third parties that will provide advertising services to La Clinique defined by agreement signed between them. 

10.4. Except for the above mentioned, La Clinique is authorized to share personal information with any third party stipulated by the current legislation of Georgia.

11. REQUEST TO STOP DIRECT MARKETING

11.1. User is eligible to ask La Clinique to stop direct marketing at any time. Submitting user’s request to stop direct marketing does not oblige La Clinique to stop providing user with the information about updates and changes. 

11.2. In case of desire to stop direct marketing, the user can contact La Clinique via e-mail. This does not mean that La Clinique will stop providing user with other services.

12. LOG FILES AND COOKIES

12.1. La Clinique uses the standard procedure of log files. Like other websites, La Clinique uses Cookies. Log files and Cookies are used to store information about user behavior and to improve the service quality. Following data is generated and collected through log files and Cookies:

12.1.1. IP address 

12.1.2. Device type 

12.1.3. Browser 

12.1.4. Time, date and duration of website visit 

12.1.5. From which platform the user was redirected to the La Clinique website 

12.1.6. Information about the user actions taken on La Clinique website – what products the user searched for and visited.

12.2. This information does not identify any specific user and represents analytical data. Purpose of processing such information is:

12.2.1. to analyze trends 

12.2.2. La Clinique to manage the website 

12.2.3. to compile statistics 

12.2.4. track user actions to guarantee the best experience 

12.2.5. to design and implement effective marketing activities 

12.2.6. to give advice and recommendations

12.3. When starting to use the website, the user has the option to accept Cookies. If the user does not press the appropriate button and continues to use the website despite the notification, such action will be considered as consent by the user.

12.4. User can manage Cookie settings through the browser settings

13. COMPILING DATA

13.1. La Clinique compiles information:

13.1.1. When the user fills out website registration form 

13.1.2. When communicating with the user via telephone or e-mail 

13.1.3. When the user uses the La Clinique website and online chat

13.2. Processed data- When registering on the website, the user provides the following information:

13.2.1. Mobile number

13.2.2. Email 

13.2.3. Address 

13.2.4. Name and surname 

13.2.5. Password for online shopping authorization

13.3. For registration the user has to provide the above-mentioned information. Without giving this data the user cannot be registered on the website.

13.4. After selecting products, the user will be redirected to the payment page. On the payment page the user fills out his/her card data and confirms payment. La Clinique has no access to user’s bank card data. La Clinique receives information about the payment made by the user.

14. PERSONAL DATA STORAGE

14.1. La Clinique takes responsibility for the privacy and security of the user’s personal data.

14.2. La Clinique stores personal data about the user to achieve the purpose for the period stipulated by the law and this policy document.

15. SECURITY

15.1. It is important for La Clinique to protect the personal data provided by the user. The user’s profile is accessible only through the user’s name and password generated by him/her. La Clinique recommends not to share this information to third parties. Otherwise, La Cliniquedisclaims any responsibility.

15.2. La Clinique applies all measures to protect the user’s personal date, however, takes no responsibility for actions of unauthorized third parties who may illegally access La Clinique servers.

16. THIRD PARTIES

16.1. La Clinique disclaims all responsibility regarding other websites that may be displayed as an external link on the La Clinique website. The Privacy Policy of other websites may differ from this Policy. La Clinique asks its users to read the Terms and Conditions as well as Privacy Policy of the website displayed as an external link.

17. CHANGES AND ADDITIONS

17.1. We reserve the right, in our sole discretion, to make changes and additions to this Policy at any time. Users will be notified about amendments by email or they will be published on our website

17.2. Changes and additions come into force once they are published on the website or users are notified about them by private message. After the changes and additions come into force, use of the website will be considered as consent to the changed terms.

18. CONTACT

18.1. Please contact us at [email protected] for questions and additional information about our Privacy Policy.